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About, values, people & culture

Customer experiences can always be better


REO is a customer experience agency. We are an eclectic mix of bright and creative thinkers, embracing the best of research, strategy, design and experimentation to solve our clients’ toughest challenges. We work across a variety of sectors, with companies such as Amazon, M&S, Tesco and Samsung.

Our Mission & Values

To fearlessly transform our clients’ businesses and reputations by evolving the Customer Experience for their customers. We achieve this through:


  • Our curious and relentless drive to gather insights that matter.
  • Our proactive mindset and forward thinking to deliver lasting value.
  • Our adventurous approach to adapt and learn quickly.

Our people

We have teams of researchers, designers, consultants, strategists, developers, marketeers, sales, project managers, analysts and directors; they all share one common trait: curiosity.


We are inevitably biased (as is everyone), nonetheless we like to think we have some of the most talented people in their respective fields, who work hard and enjoy life to the full.

Our culture

Curiosity is great, but at times it can be difficult when people question and challenge how things are. Creating a positive environment where innovation and creativity can flourish requires self-belief and a strong culture of experimentation to try new things.


Culture means a lot of things, so we documented ours and openly review it, which has been hugely beneficial. For example, we believe that openness does not mean being blunt to the point of rude; it means nobody should shy away from what needs to be said, as long as they are courteous and consider their audience and environment.


If you want to be a part of the team, or fancy working with us check out our careers page don’t hesitate to get in touch. We’re always happy to have a chat.

Let’s work together.

We’re happy to discuss your customer experience and answer any questions.

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